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Our Welcome offer discount with 10% off is only valid with a minimum purchase amount of $20. Shipping cost is not included in this amount

We only ship within the USA 

It's not possible to call us

Please track your order using the provided tracking number. Allow at least two weeks for your order to arrive. We and our shipping carriers are committed to expediting your shipment. If the tracking information indicates that your order has been delivered, please contact the shipping carrier directly for further assistance.

Track your order and make sure it says delivered. After this Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance. Also ask your neighbors. 

Timeline: We aim to process all orders within 72 hours of receiving them. This includes verifying your information, checking item availability, and preparing your order for shipment.

Business Days: Please note that processing times only apply to business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

Real-time Updates: Once your order is placed, you'll receive a confirmation email with an estimated processing timeline. You can also track your order status anytime by logging into your account or contacting our customer service team.

We ship all orders from our warehouse in New Jersey, USA. 

Yes

We currently only accept payments via our online platform.

If you provided your email address during checkout, you'll receive a shipping confirmation email once your order ships. Please note that tracking information may not be available until the following business day

Follow these simple steps: (1) Make sure your items are not sold out, (2) that you are entering the right billing address and credit card numbers. If your order is still declined, contact us and we can attempt to figure out what might be wrong.

Contact us and we will double if we are able to attain more inventory for you.

Our products are provided with a SKU code which you can find in the back of our product, next to the bar-code. Everyday cards start with 0012.XXXXX followed by a five digit unique product identifier. Use this code to search on our website if you know what design number you are searching for. The  next best thing is to search via category. If you can not find the card email us and describe it and we will try to help you. If you would like to know if a store sells a product please contact Pictura USA www.picturausa.com

Of course, Contact us before you place your order and we will help you with this!

Smaller orders are shipped with USPS and larger orders with UPS and FedEx.

All cards have different refinements. Here’s a list of some examples; Foil Glitter, Die-cut, Handmade, emboss, laser-cut, gemstones, pop-up, flocking are among the refinements you will find on our products. Most of the products feature several on each greeting card.

We cannot apply discounts after purchase.

If the order has not left our warehouse we can still change it, provided the new item is the same price as the original. Contact us immediately and we will help you.

Please place a new order and we can merge your orders. Contact us immediately and we will help you.

Yes of course 

We are so sorry for this please contact us and let us know which product is missing

Please Contact us

Return Deadline

Returns must be initiated within 30 days of purchase. Items returned after 30 days will not be accepted.

Unauthorized Returns and Shipping Costs

Please be advised that if you send a package to us without prior authorization, we will not refund the amount of shipping and we will not be responsible for sending the item(s) back to you. Return fee is $15

Yes we offer bulk discounts when you order larger quantities of the same card design. Can not be combined with other discounts or offers. Only valid on greeting cards. Not valid on Bundles, Boxed Notes or similar. Please see below list for a discount table: 

48 cards = 10%

96 cards = 15%

192 cards = 20%

384 cards = 30%

384 + contact us for custom pricing.

The Discount will not be applied automatically you have to contact us before placing your order.