Are you a retail store? Please go to www.picturausa.com
Q: Do you have any special offers at the moment?
A:
Make sure to register to our newsletter and follow us on Facebook Cardmore and Instagram Cardmoreshop for the latest available promotions available
Our Welcome offer discount with 10% off is only valid with a minimum purchase amount of $20. Shipping cost is not included in this amount
Q: What countries do you ship to?
A: We only ship within the USA
Q: Can I call Cardmore?
A: It's not possible to call us
Q: Where is my order/ I have not received my order.
A: Please track your order using the provided tracking number. Allow at least two weeks for your order to arrive. We and our shipping carriers are committed to expediting your shipment. If the tracking information indicates that your order has been delivered, please contact the shipping carrier directly for further assistance.
Q: My package is delivered but I can't find it.
A: Track your order and make sure it says delivered. After this Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance. Also ask your neighbors.
Q: How Long Does it Take to Get My Order
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Timeline: We aim to process all orders within 72 hours of receiving them. This includes verifying your information, checking item availability, and preparing your order for shipment.
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Business Days: Please note that processing times only apply to business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
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Real-time Updates: Once your order is placed, you'll receive a confirmation email with an estimated processing timeline. You can also track your order status anytime by logging into your account or contacting our customer service team.
We ship all orders from our warehouse in New Jersey, USA.
Q: Do you offer bulk discounts?
A: Yes we offer bulk discounts when you order larger quantities of the same card design. Can not be combined with other discounts or offers. Only valid on greeting cards. Not valid on Bundles, Boxed Notes or similar. Please see below list for a discount table:
48 cards = 10%
96 cards = 15%
192 cards = 20%
384 cards = 30%
384 + contact us for custom pricing.
The Discount will not be applied automatically you have to contact us before placing your order.
Q: Do you ship to P.O Boxes?
A: Yes
Q: Can I place an order via Email or phone?
A: We currently only accept payments via our online platform.
Q: Has my order been shipped?
A: If you provided your email address during checkout, you'll receive a shipping confirmation email once your order ships. Please note that tracking information may not be available until the following business day
Q: My order doesn’t seem to go through what do I do?
A: Follow these simple steps: (1) Make sure your items are not sold out, (2) that you are entering the right billing address and credit card numbers. If your order is still declined, contact us and we can attempt to figure out what might be wrong.
Q: The item I’m looking for is sold out / I can’t find it anymore?
A: Contact us and we will double if we are able to attain more inventory for you.
Q: How can I find a specific card or product?
A: Our products are provided with a SKU code which you can find in the back of our product, next to the bar-code. Everyday cards start with 0012.XXXXX followed by a five digit unique product identifier. Use this code to search on our website if you know what design number you are searching for. The next best thing is to search via category. If you can not find the card email us and describe it and we will try to help you. If you would like to know if a store sells a product please contact Pictura USA www.picturausa.com
Q: Can I send a card directly to the recipient?
A: Of course, Contact us before you place your order and we will help you with this!
Q: I want to send my order as a gift can you write a card and wrap the gift?
A: Contact us before you place your order and we will help you with this!
Q: What shipping companies do you ship your orders with?
A: Smaller orders are shipped with USPS and larger orders with UPS and FedEx.
Q: What kind of refinements do the cards have?
A: All cards have different refinements. Here’s a list of some examples; Foil Glitter, Die-cut, Handmade, emboss, laser-cut, gemstones, pop-up, flocking are among the refinements you will find on our products. Most of the products feature several on each greeting card.
Q: I forgot to add a discount to my order can I add it later?
A: We cannot apply discounts after purchase.
Q: I ordered the wrong item, can I change my order?
A: If the order has not left our warehouse we can still change it. Contact us immediately and we will help you.
Q: I want to merge two orders, is this possible?
A: Yes of course
Q: Something is missing in my package
A: We are so sorry for this please contact us and let us know which product is missing
Q: I want to return my products / My product is damaged or incorrect
A: Only items that are damaged or incorrect are eligible for returns. If you receive an item in this condition, contact us as soon as possible and provide us with a picture. Returns must be initiated within 30 days of purchase, or they are no longer eligible. Do not send any goods back to us until you have received an email approval. Read more in our terms and condition https://www.cardmore.com/pages/privacy-policy-refunds-terms-of-service
